Privacy Policy

RELAX.1 sells massagers and massage chairs to customers in Dubai and across the United Arab Emirates. The registered business details for this website are [To be confirmed: registered legal entity name, trade licence number and registered address].

We only collect information that you choose to send us. When you use a WhatsApp button on this website, your message and the phone number attached to your WhatsApp account are shared with us as part of that conversation.

If you contact us by phone or email, we receive whatever details you include — typically your name, contact details and the product you are asking about.

This website does not ask you to create an account, and it does not collect payment details.

We use the information you send us to:

• reply to your enquiry and answer questions about a product;
• confirm price, availability and delivery arrangements;
• keep a record of our correspondence with you.

We do not sell your information, and we do not use it for advertising unless you have separately agreed to that.

WhatsApp buttons on this website open a conversation in WhatsApp with a message prepared for you. That conversation takes place on WhatsApp’s own platform and is also subject to WhatsApp’s privacy policy, which we do not control.

The current version of this website does not use advertising cookies. If analytics or marketing tools are added later, the tools in use will be listed here: [To be confirmed: analytics, advertising or tracking tools in use, if any].

We share your information only where it is needed to respond to you or to complete an order you have asked for — for example with a delivery provider. The service providers we rely on are [To be confirmed: delivery, payment and hosting providers used by the business].

We keep enquiry correspondence for as long as we need it to support you and to meet our record-keeping obligations. Our retention period is [To be confirmed: retention period applied by the business].

You can ask us what information we hold about you, ask us to correct it, or ask us to delete it. You can also ask us to stop contacting you at any time — simply reply to the conversation and let us know.

We take reasonable steps to protect the information you send us. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

We may update this policy as the business grows — for example when online payments and checkout are added to this website. The latest version will always be published on this page.

If you have a question about this policy or the information we hold about you, contact us through the details on our Contact page. [To be confirmed: privacy contact email address]